Newsletter

Shipping & Returns

In stock merchandise is shipped from our facilities Monday - Friday. Standard shipping is UPS Ground. Please allow standard shipping transit times for delivery. For special order items, we will contact you with the exact shipping information.

You can trust that your order will be quickly processed and safely delivered.

We can ship products anywhere in the United States or Internationally. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination.

Shipping Charges

Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.

International Charges

Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Our goal is to ensure your complete satisfaction with your purchase.

Return Policy

If you are dissatisfied with your order for any reason, you can return your items for a refund or exchanged. Refunds for items returned within 15 days of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damage order or missing items must be received within 2 business days of receipt of package.

In case following conditions are not met Theater Seating Store reserves the right to charge 25% restocking fee or refuse the return.

  • the items must be returned for refund or exchange within 15 days of original purchase
  • items and packaging must be received in new condition
  • the original manufacture's packaging must not be damaged
  • packaging must include all original items, manuals, hardware, etc.
  • Return Authorization Number must be clearly  marked on the shipping box
  • return package must include copy the original invoice or sales receipt

Before returning package you need to contact Theater Seating Store to receive Return Authorization Number (number to be placed on returning package). You can use our office number or email admin@theaterseatingstore.com.

Cancellations

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.